Hotel Pollux | City stay in Zermatt | Book Now

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Key details

About the Hotel

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

Rooms & Amenities

Hotel Pollux offers 35 rooms in alpine design, combining modern elements with rustic touches. Options include single rooms (14-15m²), double rooms (23-25m²), and family rooms (up to 45m²). Some rooms feature balconies with Matterhorn views. All rooms include flat-screen TVs, minibars, safes, and free Wi-Fi. The Attika Dreibettzimmer accommodates 2 adults and 1 child, while the Dachsuite (up to 95m²) can host 2-8 guests with up to 4 bathrooms.

Dining Options

The hotel has three restaurants: The Pinte serves Valais specialties like cheese fondue and raclette. The Arvenstube offers international and Mediterranean dishes in an alpine-chic setting. The Vegistube focuses on vegetarian and vegan cuisine, including homemade cranberry gnocchi. Breakfast includes a buffet with croissants, egg dishes, and regional products. The Chämibar provides cocktails, wine, and tea by an open fireplace, with a garden terrace open in summer.

Wellness & Activities

Guests can use the Finnish sauna, steam bath, hot tub, and solarium. A fitness area has treadmills, bikes, and yoga space. Ski storage and passes are available, with a free shuttle to the slopes. Nearby, the Zermatt-Sunnegga Funicular and Gorner Ridge offer hiking and skiing. Massages (60-minute full body for CHF 125) are available by appointment.

Location & Transport

The hotel is 200 meters from Zermatt train station. Drivers can park in Täsch (5 km away) and take a shuttle or taxi. The Matterhorn Museum and Mountaineer's Cemetery are 500 meters away. The Gornergrat and Sunnegga ski lifts are within walking distance. The hotel provides electric taxi transfers from the station upon request.

Services & Extras

Front desk service operates 24/7. Meeting rooms (75m² total) include projectors and flipcharts. Guests can book heli-skiing, curling, or guided hikes. Luggage can be sent ahead via SBB. Workstations with Wi-Fi and video conferencing tools are available. Families get discounted rates for children (under 6 stay free). Check-in starts at 3 PM; check-out is by noon.

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Attika Double Room

Max:

2 persons

305 sq. feet

Bed options:

1 King-size bed

Heating

Bathtub

room details

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Classic Triple Room

Max:

2 persons

315 sq. feet

Bed options:

1 King-size bed

Heating

Bathtub

room details

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Small Single Room Gallery

Max:

2 persons

120 sq. feet

Bed options:

1 Single bed

Shower

Heating

room details

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Check Dates & Room Rates

See what's available for your travel dates

Getting around

All Transportation Options at a Glance

City Centre

Zermatt700 ft

Airports

Sion (SIR) 47.8 mi

Agno (LUG) 100.5 mi

Train

Zermatt railway station1000 ft

Train400 ft

Bus

Bus stop 7.3 mi

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Wi-Fi

Wi-Fi in rooms

Parking

Luggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Ski storage
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Key access

Sports & Fitness

Fitness centre
Ski school
Hiking
Cycling
Golf course

Services

Free shuttle service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Shops/Commercial services
Shoe shine service
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Board games
Children's menu
Children's play area
Game room

Spa & Leisure

Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room

Room features

Wi-Fi in rooms
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

Map view

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

City landmarks

Landmark

The Matterhorn

1.3 mi

Landmark

Gorner Gorge

1.1 mi

Landmark

Sunnegga

1.6 mi

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

1.3 mi

Ski Area

Wolli park for beginners Sunnegga

1.2 mi

Theme Park

Forest Fun-Park Zermatt

4100 ft

Beach

Leisee

1.3 mi

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

5200 ft

Garden

Ricola Herb Garden

1.3 mi

Garden

Dossen Glacier Garden

2.0 mi

Landmark

Zmutt Glacier

1.8 mi

Landmark

Zmutt

1.8 mi

Bridge

Hangebrucke

2.0 mi

Church

Kapelle Riffelberg "Bruder Klaus"

2.1 mi

Landmark

Kapelle Mutt

1.8 mi

Beach

Grunsee

2.2 mi

Nearby

Museum

Matterhorn Museum

1000 ft

Cemetery

Mountaineer's Cemetery

1200 ft

Church

St Peter's English Church

600 ft

Bridge

Photopoint Kirchbrucke bridge

1200 ft

Church

Parish Church of St. Mauritius

1300 ft

Bahnhofstrasse

Walk of Climb

800 ft

Stellisee 3920 Zermatt

Stellisee

200 ft

Hinterdorfstrasse 25

Hinterdorfstrasse

800 ft

Hohbalmen

900 ft

Castor Mountain

900 ft

Seilerwiesenstrasse 9

Obere Matten playground no. 1

1300 ft

Murmeli Brunnen

900 ft

Triftbachstrasse 7

Bergfuhrerdenkmal

1000 ft

Denner Partner

1500 ft

Restaurants

Walliserkanne

200 ft

32 Bahnhofstrasse

Pizzeria Ristorante Molino

300 ft

Bahnhofstrasse 52 3920 Zermatt

Theodors Stuba Zermatt 1896

100 ft

Bahnhofstrasse 30

Restaurant Pinte

100 ft

Bahnhofstrasse 28 Hotel Pollux

Vegistube

100 ft

Bahnhofstrasse 28

Baeckerei

100 ft

Bahnhofstrasse 28

Swiss Chalet

300 ft

18 Bahnhofstrasse

China Garden

200 ft

Bahnhofstrasse 18

Derby

200 ft

22 Bahnhofstrasse

Bergrestaurant Hermetje

200 ft

Hermetje

Guest Ratings & Reviews

Real Guest Experiences & Ratings

4.5/5 based on 227 reviews

#48 of 108 hotels in Zermatt based on Tripadvisor

Carl

United States, May 2024

9.4/10

My stay at the hotel was simply amazing! The rooms were spacious with two separate beds and a bathroom equipped with both shower and bath-tub, perfect for two people. They were clean, and the Wi-Fi was super fast even when I was outside the hotel.

Rooms

9.0

The rooms were spacious, clean, and with great Wi-Fi connectivity.

Service

10.0

The service was outstanding! The staff was very courteous, helpful, and even guided us to the best places to visit, saving us lots of time. They were brilliant in their assistance and very accommodating to our needs.

Location

10.0

The hotel's location couldn't be more perfect. It's right in the heart of Zermatt, close to everything you need like the train station, shops, restaurants, and even the ski lifts and ski bus. An excellent and convenient place to stay!

Dining

9.0

The dining experience was excellent! There was a great variety of hot foods, bakery items, juices, and hot drinks available for selection. Truly a delightful dining experience.

Facilities

9.0

The facilities provided by the hotel were top-notch, offering everything one could need during their stay.

Arthur

United Kingdom, April 2024

9.0/10

I couldn't have asked for a better location - right at the foot of the Matterhorn with easy access to explore Zermatt. The rooms were nice, but it could get a bit warm, and the mechanism to cool down wasn't the easiest. The morning sun streaming in was a lovely touch, though.

Rooms

8.0

The rooms were comfortable, but could get warm without an easy cooling mechanism. I enjoyed the direct view of the Matterhorn from many of the rooms.

Service

9.0

The staff were incredibly accommodating, especially with dietary needs, and the interactions between the lobby, restaurant, and bar were very friendly. The service was top-notch.

Location

10.0

The location couldn't be better - just a 2-minute walk from the train station, with easy access to restaurants, chair lifts, and all that Zermatt has to offer. The vintage video games in the common area were a fun bonus.

Dining

9.0

The dining experience was delightful, with a good variety of options including meat, cheese, and champagne. I enjoyed the 'Good' standard choices and the healthy selection available.

Facilities

9.0

The hotel had a range of convenient facilities and services to make the stay even more enjoyable, like dry cleaning, laundry, and a ski pass vendor. The welcome drink was a nice touch.

Aaron

United States, December 2023

9.0/10

I was pleasantly surprised by our room, which was far better than I expected. It had a balcony facing the backyard with a great view of the Matterhorn. The rooms are spacious and clean. The service was top-notch with personal recommendations and untiringly patient assistance. The location couldn't be better, just a 2-minute walk from the train station. The dining experience was really good with a variety of choices. Overall, a great value for the money.

Rooms

9.0

The room was spacious and clean, exceeding my expectations.

Service

9.0

The service was exceptional, with helpful and patient staff.

Location

10.0

The hotel is excellently located, close to everything in town including ski lifts and buses.

Dining

9.0

The dining experience was really good with a variety of options available at no additional charge.

Facilities

8.0

The hotel offers a range of useful services like dry cleaning, housekeeping, and shuttle service.

Daniel

United States, November 2023

9.0/10

My stay at the hotel was wonderful! The rooms were spacious and clean, with a lovely view of the Matterhorn from the verandah. Beds were super comfortable, and having our own bedroom and bathroom each was a great plus. The hotel's location in the center of Zermatt made it convenient to explore the town on foot, and the service was top-notch, with the staff being very courteous and helpful. The dining experience was delightful with a variety of options available, but the price was a bit on the higher side.

Rooms

9.0

The rooms were clean, roomy, and had a great view of the Matterhorn. The beds were super comfortable, and I enjoyed relaxing on the verandah overlooking the main street.

Service

9.0

The service was exceptional, with the staff being courteous and helpful throughout my stay. They even guided me to the best places to visit, which saved me a lot of time.

Location

10.0

The hotel's location is excellent, right in the heart of Zermatt, within walking distance to the train station, shops, restaurants, and with easy access to the ski lifts and ski bus.

Dining

8.0

The dining options were plentiful and delicious, with a variety of hot foods, bakery items, juices, and more. However, the price was a bit high for the offerings.

Facilities

9.0

The hotel facilities were top-notch, with everything from dry cleaning to shuttle services available. However, the price for some services was a bit steep.

Christopher

United Kingdom, April 2023

9.4/10

I thoroughly enjoyed my stay at this hotel. The rooms were spacious, clean, and super comfortable, with a lovely verandah overlooking the main street offering stunning views of Zermatt and the surrounding mountains. Being close to the train station and not far from the ski lifts was a big plus. The service was incredibly helpful and friendly, including a memorable multilingual birthday song surprise. The location was extremely convenient, right in the heart of Zermatt, within easy reach of all the attractions. The dining experience was top-notch, offering a great variety of foods. Overall, a wonderful stay with excellent value for money.

Rooms

9.0

The rooms were spacious and clean, with comfortable beds and a great view from the verandah.

Service

10.0

The service was top-notch, incredibly friendly, and helpful, making my experience truly unforgettable.

Location

10.0

The hotel's location is excellent, right in the middle of Zermatt with easy access to everything in town, including the ski lifts and ski bus.

Dining

9.0

The dining experience was fantastic, offering a wide variety of delicious options.