Hotel Pollux | City stay in Zermatt | Book Now

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Key details

About the Hotel

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

Steps from the Matterhorn Museum

Perfect

9.1

9.7

/10

4.7

4.5

Loved by Hotel Pollux guests

Cute atmosphere
Convenient location
Thoughtful amenities
Delicious breakfast
Excellent spa

"The spa was amazing, staff were super friendly;)"

Valerie from Switzerland

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"The ski storage room had heated boots racks so your boots are warm and dry each morning."

D4vidLew1s from United Kingdom

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"The room was spacious and comfortable; It was on the top floor and had a glass ceiling to see the mountains."

Rocio from United States

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Location

Hotel Pollux is located in the center of Zermatt, providing immediate access to transportation options toward the Gornergrat and Sunnegga-Rothorn ski areas. The hotel arranges guest pickup from the train station using an electric taxi for convenience. Within minutes, guests can reach supermarkets, dining options, and valley stations to start their mountain activities.

Rooms

The hotel offers 35 rooms in different categories, including options with balconies offering views of the Matterhorn. Newly designed rooms incorporate rustic elements with modern design, utilizing local materials for an inviting atmosphere. Family accommodations are available with connecting doors for added convenience.

Dining

Guests have access to multiple dining options within the hotel, including the Vegistube, which specializes in vegetarian and vegan dishes. The Pinte restaurant serves Swiss specialties, including fondue and raclette, in a cozy, rustic setting. The Arvenstube offers international and Mediterranean cuisine, catering to diverse tastes.

Wellness

The newly opened wellness area includes a Finnish sauna, steam bath, and relaxation room with infrared loungers. An ice mist shower and treatment room are available for those seeking relaxation after an adventurous day. Massages, including full-body and partial massages, can be scheduled for further pampering.

Business & Family Amenities

The hotel offers a dedicated workspace for guests needing to balance work and leisure, complete with video conference facilities, coffee, and writing materials. Special arrangements for children include reduced accommodation rates and a designated kids' play area. Meeting rooms are equipped for seminars, with options for various seating arrangements.

Highlights

Location: Center of Zermatt, near ski lifts .

Rooms: Family accommodations with connecting doors .

Dining: Vegistube for vegetarian dishes .

Wellness: Finnish sauna and ice mist shower .

Business: Workspaces with video conference facilities .

Must-do experiences

Take a scenic train ride on the Gornergrat Railway for stunning views.
Try the raclette cheese at Restaurant Whymper-Stube-it's a must!
Hike to the serene Stellisee lake for breathtaking Matterhorn reflections.
Visit the Matterhorn Museum for a deep dive into Zermatt's history.
Stroll through Zermatt's weekly market for local crafts and fresh produce.

Location: Perfect

9.5/10Review score

See hotel location on map

Guest Emotional Experience

Away at HomeCozy retreat

“We loved the bar with the open fire.”

Maree from Australia

Safe HavenWelcoming vibe

“We were greeted by a friendly receptionist who took our information and promptly handed us our key.”

Lisa H from United States

Quiet Nights for Busy DaysRelax after skiing

“The sauna was much needed and used daily.”

Jared

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Small Single Room Gallery

2 persons

120 sq. feet

1 Single bed

Shower

Heating

room details

Double Room Streetside

2 persons

220 sq. feet

1 King-size bed

Heating

room details

Double Room Balcony

2 persons

240 sq. feet

1 King-size bed

Heating

Bathtub

room details

Attika Double Room

2 persons

305 sq. feet

1 King-size bed

Coffee machine

Heating

room details

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Check Dates & Room Rates

See what's available for your travel dates

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Perfect

9.1/10Review score

General

No smoking on site
Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Ski storage
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Key access

Sports & Fitness

Fitness centre
Ski school
Hiking
Cycling
Golf course

Services

Free shuttle service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Shops/Commercial services
Shoe shine service
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games
Children's menu
Children's play area
Game room

Spa & Leisure

Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room

Room features

Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Parquet floor

Dining Onsite

Hotel Pollux offers a delightful range of dining options, where local flavors and warmth come together in inviting atmospheres. Guests can relish authentic regional cuisine or indulge in Mediterranean delights, creating memorable moments in both casual and cozy settings.

Pinte

Local

Ambiance

Family-friendly, Traditional

Key Offerings

Start the day with a generous breakfast buffet or enjoy hearty local dishes for lunch and dinner. The warmth of its traditional décor welcomes families and groups.

Reservation

Not needed

Open daily from 07:30 to 00:00 (08:30 on Sundays).

Arvenstube

Mediterranean, Local

Ambiance

Family-friendly, Traditional, Modern

Key Offerings

Savor Mediterranean and local specialties in a modern yet cozy setting. The perfect spot for a family dinner with dishes accommodating both vegetarian and vegan diets.

Reservation

Recommended

Open daily from 18:00 to 00:00.

Vegistube

Local

Ambiance

Family-friendly, Traditional, Modern

Key Offerings

Dedicated to vegetarian and vegan cuisine, Vegistube brings together innovative local flavors in a stylish environment, inviting guests to enjoy delightful dinners suitable for all dietary preferences.

Reservation

Recommended

Open daily from 18:00 to 00:00.

Hotel Pollux Location

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

Map view

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

City landmarks

Landmark

The Matterhorn

1.3 mi

Landmark

Gorner Gorge

1.1 mi

Landmark

Sunnegga

1.6 mi

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

1.3 mi

Ski Area

Wolli park for beginners Sunnegga

1.2 mi

Theme Park

Forest Fun-Park Zermatt

4100 ft

Beach

Leisee

1.3 mi

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

5200 ft

Garden

Ricola Herb Garden

1.3 mi

Garden

Dossen Glacier Garden

2.0 mi

Landmark

Zmutt Glacier

1.8 mi

Landmark

Zmutt

1.8 mi

Bridge

Hangebrucke

2.0 mi

Church

Kapelle Riffelberg "Bruder Klaus"

2.1 mi

Landmark

Kapelle Mutt

1.8 mi

Beach

Grunsee

2.2 mi

Nearby

Museum

Matterhorn Museum

1000 ft

Cemetery

Mountaineer's Cemetery

1200 ft

Church

St Peter's English Church

600 ft

Bridge

Photopoint Kirchbrucke bridge

1200 ft

Church

Parish Church of St. Mauritius

1300 ft

Bahnhofstrasse

Walk of Climb

800 ft

Stellisee 3920 Zermatt

Stellisee

200 ft

Hinterdorfstrasse 25

Hinterdorfstrasse

800 ft

Hohbalmen

900 ft

Castor Mountain

900 ft

Seilerwiesenstrasse 9

Obere Matten playground no. 1

1300 ft

Murmeli Brunnen

900 ft

Triftbachstrasse 7

Bergfuhrerdenkmal

1000 ft

Denner Partner

1500 ft

Restaurants

Walliserkanne

200 ft

32 Bahnhofstrasse

Pizzeria Ristorante Molino

300 ft

Bahnhofstrasse 52 3920 Zermatt

Theodors Stuba Zermatt 1896

100 ft

Bahnhofstrasse 30

Restaurant Pinte

100 ft

Bahnhofstrasse 28 Hotel Pollux

Vegistube

100 ft

Bahnhofstrasse 28

Baeckerei

100 ft

Bahnhofstrasse 28

Swiss Chalet

300 ft

18 Bahnhofstrasse

China Garden

200 ft

Bahnhofstrasse 18

Derby

200 ft

22 Bahnhofstrasse

Bergrestaurant Hermetje

200 ft

Hermetje

Explore Zermatt

Local Highlights Around Hotel Pollux

Matterhorn Museum

4 minutes' walk

Local history and culture showcase, featuring exhibits on the iconic Matterhorn and Zermatt's mountaineering legacy.

Mountaineer's Cemetery

5 minutes' walk

Historic cemetery honoring climbers who lost their lives in the mountains, featuring poignant memorials and stunning views.

Gorner Gorge

5 minutes' drive

Spectacular gorge with dramatic rock formations and a thrilling suspension bridge walk through nature's artistry.

Forest Fun-Park Zermatt

15 minutes' walk

Adventure park with zip lines and obstacle courses set amongst a beautiful forest, perfect for families and thrill-seekers.

Hiking in Zermatt

5 minutes' walk

Well-marked trails for all levels are accessible right from the hotel, showcasing the breathtaking Alps and Matterhorn views.

Yoga Classes

10 minutes' walk

Relaxation sessions available at local studios, ideal for rejuvenation amidst stunning mountain scenery. Booking recommended.

Walliserkanne

1 minute' walk

Authentic Swiss cuisine in a cozy atmosphere, famous for fondue and local wines. Reservations suggested.

Pizzeria Ristorante Molino

2 minutes' walk

Charming Italian eatery known for its wood-fired pizzas and homemade pasta. Family-friendly and casual dining environment.

Zermatt Music Festival

10 minutes' walk

Annual event featuring performances across genres in various scenic locations throughout Zermatt, tech-friendly for all ages.

Muggenalp Bar

5 minutes' walk

Trendy bar with live music, offering craft cocktails and a relaxing vibe, ideal for winding down after a day of exploration.

Getting around

City Centre

Zermatt3 min · 700 ft

Airports

Sion Airport (SIR)116 min · 47.8 mi

Agno Airport (LUG)243 min · 100.5 mi

Train

Zermatt railway station4 min · 1000 ft

Train2 min · 400 ft

Bus

Bus stop18 min · 7.3 mi

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Property information and rules

Check-in

from 15:00-22:00

Check-out

from 07:00-11:00

Guest Parking

No parking available.

Internet

Wireless internet is available in for free.

Breakfast

The hotel Pollux serves a full breakfast for free.

Pets

Pets are not allowed.

Languages

English, German, Spanish, Italian

Year renovated:

2006

Number of floors:

Number of rooms:

Former name

Pollux

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Review score

Based on 243 verified reviews

9.3/10

Perfect

97%

Recommend

Breakfast

9.4/10

Cleanliness

9.4/10

Comfort

9.3/10

Facilities

9.1/10

Free Wi-Fi

8.5/10

Location

9.5/10

Paid Wi-Fi

9.4/10

Staff

9.4/10

Value for money

8.5/10

Pros

Ideal location

Clean rooms

Helpful staff

Cons

Leaking basin

Soft pillows

Small bathroom

based on 227 reviews

4.5/5

No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.

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Questions of the users

About Hotel Pollux

Is the dining facility available for breakfast and dinner during a stay at the hotel?

15 February 2024

Yes, breakfast is included in the room rate, and the restaurant is open for dinner exclusively for hotel guests.

What are the parking options for guests driving to Zermatt?

28 January 2024

Driving directly to Zermatt is not allowed as it is a car-free village. Guests should park in Täsch and take a taxi or shuttle to Zermatt.

Is there a complimentary shuttle service available from the train station to the hotel?

12 March 2024

Yes, a free shuttle service operates from the train station to the hotel from 8 am to 8 pm.

Are there accommodations for families larger than four people in a single room?

25 March 2024

Family rooms at the hotel can accommodate a maximum of four guests.

Is there a need to call ahead for shuttle service from the train station, and where will the pickup take place?

10 April 2024

It is recommended to inform the hotel about your arrival time, and the shuttle will pick you up at the train station or village entrance if you've booked a taxi.

Which room categories have a view of the Matterhorn?

18 April 2024

Some of the rooms, including certain attic and superior double rooms, offer views of the Matterhorn, while others do not.

How frequently does the ski shuttle service operate near the hotel?

5 February 2024

The ski shuttle bus runs every 6 to 10 minutes, but does not stop directly at the hotel.

What are the breakfast hours for guests?

27 January 2024

Breakfast is served daily from 7:15 am to 10:30 am.

Are all Attic family rooms equipped with a glass window above the bed?

4 March 2024

Only a select number of attic family rooms feature the glass window design.